Terms of service

Customer Contract

1. Customer Enquires

All customer enquires can be emailed directly to contact@mujostore.com. We are happy to assist you during regular business hours: Monday – Friday, 10am to 5pm, Australian Western Standard Time.

1.2 General use of the Mujo website
By accessing the Mujo website the user agrees to not copy or use any of the content for personal or commercial purposes. All text, information, photographic images, logos and website and product designs remain the property of Mujo. Please contact us at contact@mujostore.com if you wish to use any content from the Mujo website.

3.1 Handcrafted Product Disclaimer Agreement
Mujo handcrafts a selection of garments, accessories and homewares.
By purchasing any items and products through Mujo’s online store you agree with the Handcrafted Product Disclaimer below (article 3.2).

3.2 Handcrafted Product Disclaimer

Quality is our highest priority. Please keep in mind that most of our products are handmade, using natural materials, and therefore it is quite difficult to make identical items. Due to this process, there may be a slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products. Even though every effort is made to create only the best products, there may be natural blemishes that should not be misconstrued as flaws. These are what make each handmade piece unique and special. The pictures may not be identical to the product you receive.

4. Prices and Purchase:

All item prices are listed in AUD and can be altered by Mujo at any given time.

4.1 As most items are handcrafted, delivery times are estimated for the period after a product has finished the weaving, dyeing, construction and packaging processes. Please refer to each individual product description for an accurate waiting time period for construction of purchased items.
During busy periods if the waiting time for construction of any item will exceed the estimated time period, customers will be notified via email of a new estimated waiting time for construction.

4.2 Purchase Acceptance
This website is operated by Mujo. Mujo reserves the right to amend the Shipping and Policies at any time and without notice to you.
Any order placed by the customer is an agreement of the customer contract. To purchase a particular item or items the following terms must be agreed upon and accepted before making an order.
Mujo reserves the right to accept or reject your order for any reason, including and without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Until Mujo receives payment in full for a product of any description, Mujo remains the lawful owner of the product. Your customer contract of agreement with these terms and conditions with Mujo comes into effect once you have made payment.

 7. Feedback policy

All feedback enquiries will be addressed within 3-5 working days.
After a resolution is made with the customer, follow up contact will be made 1 week after the resolution date to ensure all issues and enquires have been met with satisfaction on the customers behalf.