Shipping policy

 

5. Shipping

Shipping Charges:

Shipping charges are based on size and weight of the package in checkout.
Charges will be calculated and applied in retail and wholesale order invoices.

 

Standard Shipping within Australia.

Nation wide orders are delivered as standard parcel post via Australia Post, with the following approximate time frames:

Australia: 3-6 working days from shipping date.

 

Express Shipping within Australia.

Nation wide orders which select express post via Australia Post, have the following approximate time frames:

Australia: 1-3 working days from shipping date (an additional 1 working day to rural areas)

 

Standard International Shipping (all destinations outside of Australia):

International orders are delivered as tracked mail via Australia Post, with the following approximate time frames depending on the destination country. Please note that orders may be delayed either through Australia post, or the postal company that it is passed over to in the country of delivery.

5 - 10 working days from shipping date

 

International Express Shipping:

Express shipping is available for both domestic and international orders based on weight and dimensions, with the following approximate time frames:

Australia: 3-5 working days from shipping date.

 

International Customers:

Signature on delivery and insurance is not offered in Mujo’s standard delivery, please contact us for pricing if you would like to add these options. Please note that import duties, taxes, and charges may apply in your country. These charges are the customer’s (buyer’s) responsibility and they are not included in the item price or shipping cost. Please check with your country’s customs office to determine what your additional costs will be prior to buying.

In the case where duties, taxes, and charges apply in your country, are charged on your order, and are not paid, and as a result returned to sender – a restock fee will be charged, and initial shipping costs will not be eligible for a refund.

 

Signature:

Signature will not be required for delivery, unless asked for and a new shipping quote is calculated. If this is the case and you wish instead to opt for safe place delivery, please specify this information (i.e. neighbour, building manager) upon check out, in the “NOTES” field. However, please note that Mujo will not be held responsible for any misdelivery that may occur.

Your Address & Instructions:

We are not responsible for incorrect addresses given by customers. If an incorrect “ship to” address is provided on an order, there will be an additional fee charged to reflect our additional incurred shipping fees.
Please note any special delivery instructions (i.e., door codes, building numbers, floor, specific safe place delivery information) when you place your order upon check out in the “NOTES” field.