Refund policy

 

6. Exchange & Returns Policy:

Certain items sold on Mujo Store are limited edition pieces and/or special handcrafted items of high value which may not be eligible for customer or wholesale returns. All earrings, made to order items, and sale items are not returnable.

Items are returnable to Mujo within 7 days from the date of delivery (i.e., date you receive the shipment), and subject to the terms below. Refunds will not be issued before your item has been returned to us. Please make sure to comply with the following conditions as Mujo reserves the right to deny a refund if the returned item does not meet all of the following conditions:

Must be unused, unwashed, unstained, and not damaged.

Must have original tags still attached, if applicable.

Must be returned complete of all of its parts, accessories, in its original packaging. A restocking fee may apply to any return not received in its original packaging.

Must be shipped back and received by Mujo within 14 working days from the date you originally received the shipment

Must be sent in one single shipment.

Sale items are final sale and no refunds or exchanges will be given for these purchases.

Items shipped to the United States include pre-paid tariffs, which are not refundable.

 6.1 Return Shipping Costs / Refund Process:

Customers are responsible for all shipping and handling fees incurred for their return.
Import customs duty & taxes incurred from return shipping will be deducted from the total refund amount.

6.1.1 Upon receipt of the return, we will contact you by email to confirm your refund or exchange.
All refunds will be calculated in Australian dollars due to fluctuations in currency rates, the amount refunded maybe slightly higher or lower than the price originally paid.
In case of error on our part of shipping the wrong item to you, we will cover the return shipping cost and you will be fully refunded for the list price of the item you purchased.
Within 5 working days of being notified that you are not entitled to a refund, you have the option to have your purchase be shipped back to you, at your own cost, in the condition it was received by Mujo.

6.1.2 In the rare event your shipping box or shipping packaging arrives to you in damaged condition, please contact us at contact@mujostore.com before opening the package for special instructions. Immediately send us photo.

6.2 How to Return Your Order:

1) Print and complete the return form (CONTACT US).
2) Enclose the completed form with the items you wish to return in its original packaging.
3) Address and send your return via signature-required insured mail to:

(CONTACT US FOR DETAILS email: contact@mujostore.com).

6.3 Important instructions for customers:

6.3.1 Air Waybills and invoices must be filled out correctly with following information.
Otherwise, import customs duty & taxes incurred by Mujo from return shipping will be deducted from the total refund amount.

6.3.2 Invoices must include these texts:
RETURN GOODS
FREE OF CHARGE
NO COMMERCIAL VALUE

6.3.3 All values must be declared as $0 in the currency of AUD on both Air Waybills and Shipping Invoice.
“Return Goods” must appear in the description of contents field.
“Return Goods” or “Repair/Return” must be checked in the type/nature of export field.

6.3.4 We recommend that you insure the return shipment, as you will be liable for any damages until we receive the item.
In case of dispute, we also recommend you retain proof of sending.
Please retain your shipping airbill until you have received your refund.