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Terms and conditions

Customer Contract

1. Customer Enquires
All customer enquires can be emailed directly to contact@mujostore.com. We are happy to assist you during regular business hours: Monday – Friday, 10am to 5pm, Australian Western Standard Time

1.2 General use of the Mujo website
By accessing the Mujo website the user agrees to not copy or use any of the content for personal or commercial purposes. All text, information, photographic images, logos and website and product designs remain the property of Mujo. Please contact us at contact@mujostore.com if you wish to use any content from the Mujo website.

2. Privacy policy
Mujo respects it’s customers privacy and does not share any personal information or contact details onto any other parties. We however may email you our newsletter from time to time with special offers and/or new products of ours that become available. If you wish for this not to happen, please inform us and we will delete all of your details from our mailing list.

3.1 Handcrafted Product Disclaimer Agreement
Mujo handcrafts a selection of garments, accessories and homewares.
By purchasing any items and products through Mujo’s online store you agree you agree with the Handcrafted Product Disclaimer below (article 3.2)

3.2 Handcrafted Product Disclaimer

Quality is our highest priority. Please keep in mind that most of our products are handmade, using natural materials, and therefore it is quite difficult, if not impossible, to make identical items. Due to this process, there may be a slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products. Even though every effort is made to create only the best products, there may be natural blemishes that should not be misconstrued as flaws. These are what make each handmade piece unique and special. The pictures may not be identical to the product you receive.

4. Prices and Purchase:

All item prices are listed in AUD and can be altered by Mujo at any given time.

4.1 As most items are handcrafted, delivery times are estimated for the period after a product has finished the weaving, dyeing, construction and packaging processes. Please refer to each individual product description for an accurate waiting time period for construction of purchased items.
During busy periods if the waiting time for construction of any item will exceed the estimated time period, customers will be notified via email of a new estimated waiting time for construction.

4.2 Purchase Acceptance
This website is operated by Mujo. Mujo reserves the right to amend the Terms and Conditions at any time and without notice to you.
Any order placed by the customer is an agreement of the customer contract. To purchase a particular item or items the following terms must be agreed upon and accepted before making an order.
Mujo reserves the right to accept or reject your order for any reason, including and without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Until Mujo receives payment in full for a product of any description, Mujo remains the lawful owner of the product. Your customer contract of agreement with these terms and conditions with Mujo comes into effect once you have made payment.

5. Shipping

Shipping Charges:

Shipping charges are based on size and weight of the package.
Charges will be calculated and applied in retail and wholesale order invoices.

Standard Shipping within Australia

Nation wide orders are delivered as standard parcel post with tracking via Australia Post, with the following approximate timeframes:

Australia: 2-7 working days from shipping date

Standard International Shipping (all destinations outside of Australia):

International orders are delivered as tracked mail via Australia Post, with the following approximate timeframes. Please note that orders may be delayed either through Australia post, or the postal company that it is passed over to in the country of delivery.

7 – 15 working days from shipping date

International Wholesale Customers:

Signature on delivery and insurance is not offered in Mujo’s standard delivery, please contact us for pricing if you would like to add these options. Please note that import duties, taxes, and charges may apply in your country. These charges are the customer’s (buyer’s) responsibility and they are not included in the item price or shipping cost. Please check with your country’s customs office to determine what your additional costs will be prior to buying.

Express Shipping:

We do not offer express shipping normally, however if you require this please email us at
contact@mujostore.com for a price quote.
The quote is also based on the measurement and weight of the item/s.

Signature:

Signature will not be required for delivery, unless asked for and a new shipping quote is calculated. If this is the case and you wish instead to opt for safe place delivery, please specify this information (i.e. neighbour, building manager) upon check out, in the “SPECIAL DELIVERY INSTRUCTION” field. However, please note that Mujo will not be held responsible for any misdelivery that may occur.

Your Address & Instructions:

We are not responsible for incorrect addresses given by customers. If an incorrect “ship to” address is provided on an order, there will be an additional fee charged to reflect our additional incurred shipping fees.
Please note any special delivery instructions (i.e., door codes, building numbers, floor, specific safe place delivery information) when you place your order upon check out in the “SPECIAL DELIVERY INSTRUCTION” field.

6. Exchange & Returns Policy:
Certain items sold on Mujo Store are limited edition pieces and/or special handcrafted items of high value which may not be eligible for customer or wholesale returns. All made to order items are not returnable.
Such items are indicated as “NOT RETURNABLE” in the item description field.
Items are returnable to Mujo within 14 working days from the date of delivery (i.e., date you receive the shipment), and subject to the terms below. Refunds will not be issued before your item has been returned to us. Please make sure to comply with the following conditions as Mujo reserves the right to deny a refund if the returned item does not meet all of the following conditions:
Must be unused, unwashed, unstained, and not damaged
Must have original tags still attached, if applicable
Must be returned complete of all of its parts, accessories, in its original packaging. A restocking fee may apply to any return not received in its original packaging
Must be shipped back and received by Mujo within 14 working days
from the date date you originally received the shipment
Must be sent in one single shipment
Sale items are final sale and no refunds or exchanges will be given for these purchases.

6.1 Return Shipping Costs / Refund Process:

Customers are responsible for all shipping and handling fees incurred for their return.
Import customs duty & taxes incurred from return shipping will be deducted from the total refund amount.

6.1.1 Upon receipt of the return, we will contact you by email to confirm your refund or exchange.
All refunds will be calculated in Australian dollars due to fluctuations in currency rates, the amount refunded maybe slightly higher or lower than the price originally paid.
In case of error on our part of shipping the wrong item to you, we will cover the return shipping cost and you will be fully refunded for the list price of the item you purchased.
Within 5 working days of being notified that you are not entitled to a refund, you have the option to have your purchase be shipped back to you, at your own cost, in the condition it was received by Mujo.

6.1.2 In the rare event your shipping box or shipping packaging arrives to you in damaged condition, please contact us at contact@mujostore.com before opening the package for special instructions. Immediately send us photo.

6.2 How to Return Your Order:

1) Print and complete the return form (CONTACT US)
2) Enclose the completed form with the items you wish to return in its original packaging
3) Address and send your return via signature-required insured mail to:

(CONTACT US FOR DETAILS email: contact@mujostore.com)
6.3 Important instructions for customers:

6.3.1 Air Waybills and invoices must be filled out correctly with following information.
Otherwise, import customs duty & taxes incurred by Mujo from return shipping will be deducted from the total refund amount.

6.3.2 Invoices must include these texts:
RETURN GOODS
FREE OF CHARGE
NO COMMERCIAL VALUE

6.3.3 All values must be declared as $0 in the currency of AUD on both Air Waybills and Shipping Invoice
“Return Goods” must appear in the description of contents field
“Return Goods” or “Repair/Return” must be checked in the type/nature of export field

6.3.4 We recommend that you insure the return shipment, as you will be liable for any damages until we receive the item.
In case of dispute, we also recommend you retain proof of sending.
Please retain your shipping airbill until you have received your refund

7. Feedback policy

All feedback enquiries will be addressed within 3-5 working days.
After a resolution is made with the customer, follow up contact will be made 1 week after the resolution date to ensure all issues and enquires have been met with satisfaction on the customers behalf.

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